FAQ
Have questions? We have answers.
Have questions? We have answers.
General & Product Questions
What is a Moonbike?
What is a Moonbike?
Moonbike is the world’s lightest 100% electric snowbike designed in the French Alps and now powered globally by ENVO Drive Systems. It offers silent, zero-emission winter riding for recreation, adventure, and professional use.
How is Moonbike different from a snowmobile?
How is Moonbike different from a snowmobile?
Moonbike is smaller, lighter (87 kg vs. 250+ kg), easier to ride, quieter, and has zero operational emissions. It’s designed for agility, eco-friendliness, and low maintenance.
Is Moonbike suitable for beginners?
Is Moonbike suitable for beginners?
Yes its low center of gravity, stable handling, and intuitive controls make it accessible for all skill levels, even riders with no prior snow vehicle experience.
Can kids ride a Moonbike?
Can kids ride a Moonbike?
Moonbike is designed for adult riders, but teenagers above the recommended height and weight limits can ride under adult supervision. Always follow safety guidelines and local regulations.
How much does a Moonbike cost?
How much does a Moonbike cost?
Pricing varies by configuration and location. Please check our Shop page or contact ENVO for current pricing.
How far can I ride on a single charge?
How far can I ride on a single charge?
A single battery provides 1–1.5 hours of ride time (16–32 km). With an optional dual battery, you can double that to 2–3 hours (32–64 km).
How long does it take to charge the battery?
How long does it take to charge the battery?
With a standard charger: 4h30–5h45. With a fast charger: 2h20–3h.
Can I remove the battery for charging?
Can I remove the battery for charging?
Yes Moonbike batteries are removable in under 5 minutes, so you can charge them indoors or swap for a fresh pack.
Does the battery work in extreme cold?
Does the battery work in extreme cold?
Yes the heated battery box ensures reliable performance down to –25 °C (–13 °F).
What is the top speed of a Moonbike?
What is the top speed of a Moonbike?
Up to 42 km/h (26 mph) depending on terrain and rider weight.
How powerful is the motor?
How powerful is the motor?
Rated at 3 kW continuous power, with a 6 kW peak and 170 Nm torque for instant acceleration and climbing power.
Where can I ride a Moonbike?
Where can I ride a Moonbike?
You can ride on private property, designated snow trails, ski resorts that allow it, and official Moonbike Parks. Always check local snow vehicle regulations.
Can Moonbike ride in deep powder snow?
Can Moonbike ride in deep powder snow?
Yes Moonbike can handle powder depths up to 30 cm (12 inches) and climbs slopes up to 40% grade.
Can I ride a Moonbike on ice or mixed terrain?
Can I ride a Moonbike on ice or mixed terrain?
Yes, but for best performance and safety, Moonbike is designed for snow. Avoid bare ground or icy asphalt to protect the track and skis.
Is Moonbike safe for wildlife areas?
Is Moonbike safe for wildlife areas?
Absolutely its silent motor and zero emissions make it ideal for wildlife tours and nature exploration without disturbance.
Can I ride at night?
Can I ride at night?
Yes Moonbike comes with front lighting for visibility. Always wear reflective gear and ride responsibly.
Can I use Moonbike for rental operations or guided tours?
Can I use Moonbike for rental operations or guided tours?
Yes Moonbike is perfect for rental fleets, adventure parks, ski resorts, and guided backcountry tours.
Do you offer bulk pricing for commercial orders?
Do you offer bulk pricing for commercial orders?
Yes ENVO provides B2B pricing and packages for resorts, lodges, and tour operators. Contact our sales team for details.
What is a Moonbike Park?
What is a Moonbike Park?
A Moonbike Park is a designated riding area (often at a ski resort) offering guests a safe and exciting way to try Moonbikes. Over 45 parks operate in 25+ countries.
Maintenance & Warranty
Is Moonbike easy to maintain?
Is Moonbike easy to maintain?
Yes with fewer than 200 parts, no chain, and no belt, Moonbike requires minimal maintenance compared to gas-powered snowmobiles.
Do you offer a warranty?
Do you offer a warranty?
Yes Moonbike comes with a manufacturer’s warranty. Terms may vary by region; please check your local dealer.
Where can I service my Moonbike?
Where can I service my Moonbike?
ENVO’s global dealer and service partner network ensures you have expert maintenance support worldwide.
Where can I buy a Moonbike?
Where can I buy a Moonbike?
You can order online through ENVO, visit an authorized dealer, or contact our sales team.
Is Moonbike available worldwide?
Is Moonbike available worldwide?
Yes thanks to ENVO’s global distribution network, Moonbike can be shipped to most snow-covered regions.
Can I pre-order for the upcoming season?
Can I pre-order for the upcoming season?
Yes pre-orders are now open. Reserve early to guarantee delivery before winter.
Do you ship to the US and Canada?
Do you ship to the US and Canada?
Yes Moonbike is available across North America with fast shipping from regional warehouses.